BBVA Mexico is part of one of the most recognized global banking groups, providing a comprehensive range of financial services for individuals, businesses, and institutions. The bank offers personal and business accounts, credit and debit cards, savings and investment options, loans, digital banking, and international transactions tailored to everyday needs. With a strong focus on technology, BBVA combines secure online platforms and user-friendly mobile apps with modern branch services, making banking efficient and accessible. Customers benefit from professional support, innovative financial tools, and a wide network of ATMs and branches across Mexico. Whether managing your finances, planning for the future, or expanding a business, BBVA Mexico delivers reliable and flexible banking solutions.
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Anahí Mendoza
in the last weekIt may be remodeled, but the service is terrible. From the moment I walk in, they give out the wrong numbers. Instead of sending me to a representative, they sent me to the cashier, supposedly redirecting me to a representative. My number never appeared on the screen. I had to go back to the entrance to get another number; they wanted to give me a regular number even though 10 other people had already gone in after me. I had to tell the guy. I'd already been waiting for an hour, and finally, they gave me a priority number, and in the end, an elderly person went in before me. I don't mind that, but that person arrived much, much later than I did. In the end, they weren't able to resolve my problem. Only one representative was actually working because the others, despite being there, weren't attending to customers (some were drinking coffee, others chatting, and others pretending to work). They should really review that branch and how they treat people. Because they tell everyone who's leaving to give them a 10 on their satisfaction survey, when they really don't respect people's time, and the service is awful. I'm giving it one star because a lower rating isn't possible.
David Soancatl
in the last weekTanto los cajeros, como área de ventanilla todo ha salido y han atendido muy bien. Sinceramente tienen mucha paciencia a pesar que hay clientes pesados en actitud, en el área de estacionamiento hay un muchacho que apoya a todos debido que se reduce un poco el espacio, brindan un excelente servicio.
maria diaz
2 months agoBad service, you arrive at 3:30 pm and they no longer want to give you an appointment for executives, even though their closing time is 4:00 pm. They should consider that users arrive during the hours and they should provide the service, not invent excuses not to attend to you.
magdalena mulia-cabrera
7 months agoAt 9:49 PM I was given ticket number DC13. It's 12:47 PM and I still haven't been seen. I'm a senior citizen with a disability. Chetumal branch on Av. Alvaro Obregon...TERRIBLE SERVICE
Yoali de la Cruz
8 months agoI went during the week and everything was great, the place was clean, the staff was friendly and there was no wait time, and the cold air conditioning was appreciated.