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Public Services

Public Services in Riviera Maya - Your Complete Guide

When traveling in the Riviera Maya, knowing where to find essential public services can make your trip safer and stress-free.
Here you’ll find helpful information about emergency services, healthcare, transportation, and government officesacross the region.

 

In case of emergency in Mexico:

  • 🚨 Emergency Number: 911

  • 🚓 Police, fire department, and medical assistance are available through this number

We recommend saving this number on your phone during your stay in the Riviera Maya.

 

Find Key Public Services Easily

  • Driver’s License & Vehicle Services – Renew your license or register your vehicle hassle-free.

  • Immigration & Visa Services – Locate migration offices for visa extensions, permits, or residency applications.

  • Municipal & Local Government Offices – Get information on taxes, permits, and civic services.

  • Healthcare & Social Services – Find clinics, hospitals, and social assistance offices.

  • Utilities & Public Infrastructure – Quickly access electricity, water, and other essential services.

Why Use Riviera Maya Hotspots

We understand how confusing local procedures can be for newcomers. Our public services directory is designed to save you time, reduce frustration, and ensure you always find the right office, the first time.

Start exploring today and discover all public services in Riviera Maya in one convenient place — your essential guide to living, working, and visiting Mexico’s beautiful Caribbean coast.

Playa Del Carmen - Public Services Directory

  • Municipality / Town Hall (H. Ayuntamiento de Solidaridad)
    Address: Av. 20 Norte between Calles 8 and 10 Norte, Col. Centro, C.P. 77710, Playa del Carmen, Quintana Roo, Mexico
    Phone: +52 984 877‑3050
    Email: contacto@playadelcarmen.gob.mx
    Website: playadelcarmen.gob.mx
    Working Hours: Mon–Fri 09:00–17:00
    Notes: Local government services, permits, taxes, civic administration
  • Public Health Clinic / Centro de Salud Urbano No.1
    Address: Calle 24 S/N between Av. 110 and 115, Playa del Carmen, Quintana Roo, Mexico
    Phone: +52 984 803‑1000 (example, confirm locally)
    Website: redcompartida.qroo.gob.mx
    Working Hours: 07:00–19:00
    Notes: Public medical services
  • Hospiten Riviera Maya (Hospital / Private Medical Services)
    Address: Balamcanché Avenue, Playacar, Playa del Carmen, C.P. 77710, Quintana Roo, Mexico
    Phone: +52 984 803‑1002
    Email: rivieramaya@hospiten.com
    Website: hospiten.com
    Working Hours: 24/7
    Notes: Emergency & general medical care
  • Clínica Médica del Carmen
    Address: 25th Avenue, between Calle 2 and Juárez, Playa del Carmen, Quintana Roo, Mexico
    Phone: +52 984 873‑0885
    Working Hours: 24/7
    Notes: Medical emergencies
  • Instituto Nacional de Migración (INM) — Playa del Carmen Office
    Address: Av. Constituyentes Lt. 1 Mza. 12, Esq. Av. 95 Norte & Calle 30 Norte BIS, Col. Ejidal, C.P. 77712, Playa del Carmen, Quintana Roo, Mexico
    Phone: +52 899 922 3247
    Website: inm.gob.mx
    Working Hours: Mon–Fri 09:00–15:00
    Notes: Residency, visa, and migration services
  • Civil Protection / Fire & Rescue (Secretaría de Protección Civil de Solidaridad)
    Address: Av. Tecnológico S/N corner Calle Caoba, Fracc. Villamar II, Playa del Carmen, Quintana Roo, Mexico
    Phone: +52 984 877‑3050 ext. 10182
    Email: secretariadeproteccioncivil@playadelcarmen.gob.mx
    Website: playadelcarmen.gob.mx
    Working Hours: 24/7
    Notes: Fire, emergencies, disaster response
  • Tourist Assistance / Secretaría de Turismo Solidaridad
    Address: Avenida CTM, Fraccionamiento La Gran Plaza de la Riviera, Playa del Carmen, Quintana Roo, Mexico
    Phone: +52 984 877‑3050 ext. 10117
    Website: playadelcarmen.gob.mx
    Working Hours: Mon–Fri 09:00–17:00, Sat 09:00–12:00
    Notes: Tourist guidance, local info, support for visitors
  • Police / Emergency Numbers
    Address: Citywide (use 911 for emergencies)
    Phone: Police 984‑873‑4000, Ambulance 984‑873‑0885 / 984‑876‑2250 / 984‑879‑3154, Emergency statewide: 911
    Working Hours: 24/7
    Notes: General safety, crime reporting, emergency response
  • Playa del Carmen – Fiscal / Public Services
  • SAT – Tax Office (Módulo SAT Solidaridad / Playa del Carmen) · Address: Av. 45 Norte s/n, Mza. 12, Lote 10 & 11, between 20th and 22nd Streets, Col. Gonzalo Guerrero, C.P. 77710, Playa del Carmen, Solidaridad, Quintana Roo, Mexico
    Phone: +52 55 6272 2728 (central booking line)
    Website: sat.gob.mx
    Working Hours: Mon–Thu 08:30–16:00, Fri 08:30–15:00
    Notes: Tax‑related services: RFC registration, e‑firma, fiscal paperwork, declarations & tax payments.

Driver’s License (IMOVEQROO / Municipal Police module)

  • Office / Module: “Plaza Palmeras” (IMOVEQROO / Municipal‑Police license‑issuing module) 
  • Address: Carretera Federal 307, Playa‑Cancún 106, Manzana 02, Lote 04, Colonia Ejido Ejidal, Playa del Carmen, Quintana Roo. 
  • Working Hours: Monday to Friday 08:00–16:00, Saturdays 08:00–12:00. 
  • What you can do there: Apply for automobile or motorcycle license, or other vehicle‑related permits (transport, cargo, etc.) under IMOVEQROO regulation. 
  • Notes: Because of a collaboration between the municipality and IMOVEQROO, the license‑issuing service is now provided at a module inside the municipal police infrastructure. 

Utility Payment & Water / Gas Service Locations in Playa del Carmen

  • Comisión Federal de Electricidad (CFE) – main office
    Address: Calle 22 Nte 252, Col. Gonzalo Guerrero, Playa del Carmen, Quintana Roo, C.P. 77720
    Phone: +52 984 136 4255
    Working Hours: Mon–Fri 8:00–17:00; Sat 9:00–14:00
    Services: Pay electricity bills, request new connections, report outages or problems with service. 
  • CFE Payment Machines (“CFEmático”) — Plaza Las Américas
    Location: Plaza Las Américas, Playa del Carmen, Q.R.
    Hours: Mon–Fri ≈ 08:00–15:00 (
    Use: Convenient for paying electricity bills outside standard bank hours, without needing to enter an office. 
  • Aguakan – Water Utility / Bill Payment & Water Supply Services
    For water bills and potable water: Agua supply is provided by Aguakan in many areas. Bills can be paid at convenience stores (e.g. OXXO) or via kiosks.
    Example Payment Point: In “Plaza Las Perlas” on Constituyentes Avenue (between 20th and 25th Avenues) — convenient for water bill payment.
    Notes: Often accepted until the payment due date at convenience stores; after that, overdue bills must be settled directly at Aguakan office. 
  • Water Delivery / Tank Refill — Private Gas/Water‑Tank Services
    In Playa del Carmen many homes use bottled or tanked water rather than drinkable tap water. Residents often rely on delivery services to fill water tanks.
    Example — for cooking‑gas and water-tank refills: one known supplier is Grupo Zeta (fills gas tanks / water tanks for homes).

⚠️ Important Notes & What’s Typical in Playa

  • Electricity bills (CFE) can be paid in person at the CFE office or CFEmático machines, or at many convenience stores (e.g. OXXO) before the due date. 
  • For gas (cooking, hot water) and tank‑water refill: you often need to contact a delivery service rather than “go to a public office.” 

Online Payment / Utilities

  • Water, Internet, Gas, Phone, Electricity, Prepaid Phone, TV, Bus tickets – can all be paid in the app “Undostres”
  • Electricity – can also be paid in the app “CFE”
  • If you are abroad and some apps are not accessible, use “Mexico Planet VPN” to access all services in Mexico.

If you want to park on the zone in the center you can use coins or app “Mueve Cuidad” to pay for the stay.

Tulum - Public Services Directory

  • Municipality / Town Hall (H. Ayuntamiento de Tulum)
    Address: Av. Tulum between Alfa Sur & Osiris Sur, Col. Centro, C.P. 77760, Tulum, Quintana Roo, Mexico
    Phone: +52 984 802‑5478
    Email: contact@tulum.gob.mx
    Website: tulum.gob.mx
    Working Hours: Mon–Fri 09:00–17:00
    Notes: Local government services, permits, taxes, civic administration
  • Public Health Clinic / Centro de Salud Urbano Tulum
    Address: Calle Alfa Sur, Col. Centro, C.P. 77760, Tulum, Quintana Roo, Mexico
    Phone: +52 984 871‑3732
    Website: redcompartida.qroo.gob.mx
    Working Hours: 07:00–19:00
    Notes: Public medical services
  • Hospital / Private Medical Services – Hospital de Tulum
    Address: Av. Tulum Poniente Mz. 4 Lote 7, Tulum Centro, C.P. 77760, Tulum, Quintana Roo, Mexico
    Phone: +52 984 871‑2271
    Email: recepcion@hospitaldetulum.com
    Website: hospitaldetulum.com
    Working Hours: 24/7
    Notes: Emergency & general medical care
  • Instituto Nacional de Migración (INM) — Tulum Office
    Address: Av. Tulum Norte, Col. Centro, C.P. 77760, Tulum, Quintana Roo, Mexico
    Phone: +52 899 922‑3247
    Website: inm.gob.mx
    Working Hours: Mon–Fri 09:00–15:00
    Notes: Residency, visa, and migration services
  • Civil Protection / Fire & Rescue (Secretaría de Protección Civil Tulum)
    Address: Av. Tulum Poniente, Col. Centro, C.P. 77760, Tulum, Quintana Roo, Mexico
    Phone: +52 984 871‑3732
    Email: proteccioncivil@tulum.gob.mx
    Website: tulum.gob.mx
    Working Hours: 24/7
    Notes: Fire, emergencies, disaster response
  • Tourist Assistance / Secretaría de Turismo Tulum
    Address: Calle Beta Sur, Col. Centro, C.P. 77760, Tulum, Quintana Roo, Mexico
    Phone: +52 984 802‑5521
    Website: tulum.gob.mx
    Working Hours: Mon–Fri 09:00–17:00, Sat 09:00–12:00
    Notes: Tourist guidance, local info, support for visitors
  • Police / Emergency Numbers
    Address: Citywide (use 911 for emergencies)
    Phone: Police 984‑871‑2688, Ambulance 984‑871‑2055 / 984‑871‑3732, Emergency statewide: 911
    Working Hours: 24/7
    Notes: General safety, crime reporting, emergency response
  • Tulum – Fiscal / Public Services
  • SAT – Tax Office (Módulo SAT Tulum)
    Address: Plaza Andador, Local 5, Col. Maya Pax, Calle Ook Kot, Mzn 130, Region 3, Lote 2, 77760, Tulum, Quintana Roo, Mexico
    Phone: +52 55 6272 2728 (central booking line)
    Website: sat.gob.mx
    Working Hours: Mon–Thu 08:30–16:00, Fri 08:30–15:00
    Notes: Tax‑related services: RFC registration, e‑firma, fiscal paperwork, declarations & tax payments

Tulum – Driver’s License (IMOVEQROO module)

  • Office / Module: IMOVEQROO “Módulo de Licencias” inside Plaza Andador 
  • Address: Calle Okot (or Ook Kot), MZ 130, LT 2, locales 42 & 43, Colonia Mayapax, Plaza Andador, Tulum, Quintana Roo, C.P. 77760. 
  • Working Hours: Monday to Friday 08:00–16:00. 
  • What you can do there: Obtain or renew driver’s license (car or motorcycle), including provisions under state mobility laws/requirements. 
  • Notes: This is the main license‑issuing office for the municipality of Tulum, activated in early 2025 to improve access. 

 

Utility Payment & Water / Gas Service Locations in Tulum

CFE – main office / bill payment location
Address: Calle Polar Pte. 363, Tulum Centro, 77760, Tulum, Q.R., Mexico
Phone: +52 984 871‑2535
Working Hours: Mon–Fri 08:00–15:00 (Saturday–Sunday: closed)
Services: Pay electricity bills, request new connections, report outages or problems with service.

Alternative CFE Office — along Carr. Cancún–Tulum (for people outside central area)
Address: Carr. Cancún–Tulum, 77730 Q.R.
Working Hours: Mon–Sat 08:00–15:00 (Sunday: closed)
Notes: Useful if easier to access from certain neighbourhoods rather than central‑Tulum office. 

Bill Payment & Online Options (CFE)
Online / phone payments are available via CFE’s channels — useful if you don’t want to visit in person.

Online Payment / Utilities

  • Water, Internet, Gas, Phone, Electricity, Prepaid Phone, TV, Bus tickets – can all be paid in the app “Undostres”
  • Electricity – can also be paid in the app “CFE”

••If you are abroad and some apps are not accessible, use “Mexico Planet VPN” to access all services in Mexico.

Cancun - Public Services Directory

  • Municipality / Town Hall (H. Ayuntamiento de Benito Juárez)
    Address: Av. Tulum No. 5, SM 5, Cancún, Quintana Roo, C.P. 77500, Mexico
    Phone: +52 998 881‑2800 ext. 7000
    Email: secretariagralbj@gmail.com
    Website: cancun.gob.mx
    Working Hours: Mon–Fri 09:00–17:00
    Notes: Local government services, permits, taxes, civic administration
  • Public Health Clinic / Centro de Salud Urbano Cancún
    Address: Av. Kabah s/n, SM 24, Cancún, Quintana Roo, C.P. 77505, Mexico
    Phone: +52 998 881‑1400
    Website: redcompartida.qroo.gob.mx
    Working Hours: 07:00–19:00
    Notes: Public medical services
  • Hospital / Private Medical Services – Hospiten Cancún
    Address: Blvd. Kukulkán km 12.5, Hotel Zone, Cancún, Quintana Roo, C.P. 77500, Mexico
    Phone: +52 998 881‑5445
    Email: cancun@hospiten.com
    Website: hospiten.com
    Working Hours: 24/7
    Notes: Emergency & general medical care
  • Instituto Nacional de Migración (INM) — Cancún Office
    Address: Av. Tulum No. 5, SM 5, Cancún, Quintana Roo, C.P. 77500, Mexico
    Phone: +52 899 922‑3247
    Website: inm.gob.mx
    Working Hours: Mon–Fri 09:00–15:00
    Notes: Residency, visa, and migration services
  • Civil Protection / Fire & Rescue (Secretaría de Protección Civil Cancún)
    Address: Av. Tulum No. 5, SM 5, Cancún, Quintana Roo, Mexico
    Phone: +52 998 881‑1000
    Email: proteccioncivil@cancun.gob.mx
    Website: cancun.gob.mx
    Working Hours: 24/7
    Notes: Fire, emergencies, disaster response
  • Tourist Assistance / Secretaría de Turismo Cancún
    Address: Blvd. Kukulkán km 13, SM 19, Cancún, Quintana Roo, C.P. 77500, Mexico
    Phone: +52 998 881‑5300
    Website: cancun.gob.mx
    Working Hours: Mon–Fri 09:00–17:00, Sat 09:00–12:00
    Notes: Tourist guidance, local info, support for visitors
  • Police / Emergency Numbers
    Address: Citywide (use 911 for emergencies)
    Phone: Police 998‑892‑5000, Ambulance 998‑892‑5005, Emergency statewide: 911
    Working Hours: 24/7
    Notes: General safety, crime reporting, emergency response
  • Cancún – Fiscal / Public Services
  • SAT – Tax Office (Módulo SAT Cancún)
    Address: Av. Bonampak, corner Nichupté, SM 8, Manzana 1, Lotes 4 & 5, Plaza Vivendi Américas, Cancún, Quintana Roo, C.P. 77504, Mexico
    Phone: +52 55 6272 2728 (central booking line)
    Website: sat.gob.mx
    Working Hours: Mon–Thu 08:30–16:00, Fri 08:30–15:00
    Notes: Tax‑related services: RFC registration, e‑firma, fiscal paperwork, declarations & tax payments
  • Cancún – Driver’s License (IMOVEQROO module)
  • Office / Module: IMOVEQROO “Módulo de Licencias” inside CFE / City Hall complex
  • Address: Av. Kabah s/n, SM 24, Cancún, Quintana Roo, C.P. 77505
  • Working Hours: Monday to Friday 08:00–16:00
  • What you can do there: Obtain or renew driver’s license (car or motorcycle), including provisions under state mobility laws/requirements.
  • Notes: Main license‑issuing office for Benito Juárez municipality; convenient for residents and new arrivals.

 

Utility Payment & Water / Gas Service Locations in Cancun

Comisión Federal de Electricidad (CFE) — Electricity Service & Bill Payment

  • Main payment / customer‑service office
    • Address: various CFE / “CFEmático” offices around Cancún (e.g. payment‑point at region / local branch — check CFE’s online directory). 
    • Phone / Contact: general CFE contact via local CFE customer‑service line(s) — check your latest bill for reference.
    • Services: pay electricity bills, request new electric connection, report outages or service problems. CFE is the responsible electricity distributor in Cancún (and all of Quintana Roo). 
    • Notes: Since water pumping/distribution in Cancún depends on electricity, CFE outages may affect water supply.

Aguakan — Water Utility & Water‑Supply Service (Potable Water / Water Bills / Water Delivery)

  • Main Water Utility Company (Potable Water, Sewer, Water Bills)
    • Contact: (998) 891 4860 (Aguakan customer‑service line for Cancún / Benito Juárez) 
    • Services: potable water supply, sewage / sanitation service, billing & customer service. 
    • Payment & Account Management: Through official Aguakan channels: online payment, “oficina virtual”, or by calling / attending a customer‑service center. 
    • Important note: Water supply depends on functioning electric‑powered pumping — when CFE cuts power, water distribution may be temporarily interrupted. 
  • Alternative / Private Water‑Delivery (Water Trucks / Bottled Water / Pipas) — for Potable Water when Municipal Supply is Unreliable
    • Pipas Gasparín — Water‑truck / potable‑water delivery service.
      • Address: Av. Chichén Itzá, SM 63, Cancún, QR 77513 
      • Phones: (998) 238‑0900, (984) 119‑4974, (984) 132‑5315 
      • Hours: Mon–Fri 07:00–19:00; Sat 07:00–19:00; Sun 08:00–14:00 
      • Services: Delivery of potable water (pipas / water‑tank / jugs) to homes, businesses, or hotels. Good option when municipal water pressure or quality is unreliable — which, according to recent reports, happens frequently in Cancún. 

 

⚠️ What’s Important to Know (Context & Caveats)

  • Because water supply by Aguakan is dependent on electricity from CFE — when electricity is cut, water service may be interrupted or highly reduced. This is a recurring issue in Cancún. 
  • Many residents report water‑supply instability, leading to reliance on water‑delivery (pipas, bottled water) instead of tap water — especially in certain neighbourhoods. 
  • Gas (for cooking or domestic LPG) in Cancún is usually handled by private distributors or gas‑cylinder providers, not by municipal utility companies; there is no centralized “gas by public utility” infrastructure reference that covers all households, so there is no reliable public listing for a “gas‑utility office” like CFE or Aguakan.
  • Because of this, for gas or additional water supply (via pipas), it’s best to rely on private vendors — check by neighborhood, read reviews, and keep contact numbers.

 

Online Payment / Utilities

  • Water, Internet, Gas, Phone, Electricity, Prepaid Phone, TV, Bus tickets – can all be paid in the app “Undostres”
  • Electricity – can also be paid in the app “CFE”
  • If you are abroad and some apps are not accessible, use “Mexico Planet VPN” to access all services in Mexico.
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