Who we are
Our website address is: https://rivieramayahotspots.com
Comments
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How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
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If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Add Review
Read More Reviews
JJ
2 weeks agoMy review is for the company, not this specific store. The staff here is friendly and helpful. Don’t buy an eSIM from Telcel website, go buy a physical SIM card in person. I recently purchased an eSIM from Telcel’s website, but it won’t activate or work. I’ve been to the store twice, and it’s been almost two weeks since I bought it online, yet it’s still not working. I wish I had opted for the physical SIM card method. The first agent told me to wait three days for a text confirming activation. Six days passed, and nothing happened. I returned to the store, and a friendly agent tried to help me escalate the issue with Telcel. She assured me it would work the next day, Monday. However, Monday arrived and still didn’t work. Nothing registered or activated. I’ve spent 300 MXN and am now trying to get a refund or at least have it work for the rest of my stay. It’s been a very frustrating experience. I did receive a refund from Telcel after two weeks of dispute emails with their support team.
Carla DFit
3 weeks agoVery slow service. 12 windows, 7 people, only 2 working. It's sad to have such a big store and have to wait 50 minutes to get an eSIM.
isabelle demers
4 weeks agoDo not buy a sim card with telcel if you are a tourist. We bought ours on the 11 of February and more than a week later it still doesn’t work and they keep saying that it is longer for tourists to get the activation. We just lost 330 pesos each.
pierre benoist
a month agoNittzia Quintero González
a month agoTerrible service, huge crowds and only two people working. We waited an hour for our turn only to have them skip it. And then we had to wait even longer to be served. Go to any other branch a thousand times over.