🏛️ Riviera Maya Public Services Guide
When traveling in the Riviera Maya, knowing where to find essential public services can make your trip safer, easier, and stress-free.
Here you’ll find helpful information about emergency services, healthcare, transportation, government offices, and utilities across the region.
🚨 Emergency in Mexico
📞 Emergency Number: 911
🚓 Police
🚒 Fire Department
🚑 Ambulance / Medical Assistance
All emergency services in Mexico can be reached through 911.
💡 Tip: Save this number on your phone during your stay in the Riviera Maya.
📍 Find Key Public Services Easily
🚗 Driver’s License & Vehicle Services
Renew your license or register your vehicle.
🛂 Immigration & Visa Services
Locate migration offices for visa extensions, permits, or residency.
🏛️ Municipal & Local Government Offices
Taxes, permits, and civic administration.
🏥 Healthcare & Social Services
Public clinics, hospitals, and medical assistance.
💡 Utilities & Public Infrastructure
Electricity, water services, and essential infrastructure.
🌴 Why Use Riviera Maya Hotspots
Local procedures can be confusing for newcomers.
Our public services directory helps you:
✔ Save time
✔ Avoid frustration
✔ Find the correct office the first time
Start exploring today and discover all public services in the Riviera Maya in one convenient place — your essential guide for living, working, and visiting Mexico’s beautiful Caribbean coast.
📍 Playa del Carmen – Public Services Directory
🏛️ Municipality / Town Hall
H. Ayuntamiento de Solidaridad
📍 Address: Av. 20 Norte between Calles 8 & 10 Norte, Col. Centro, C.P. 77710
📞 Phone: +52 984 877-3050
📧 Email: contacto@playadelcarmen.gob.mx
🌐 Website: playadelcarmen.gob.mx
🕘 Hours: Mon–Fri 09:00–17:00
Services: Permits, taxes, civic administration.
🏥 Public Health Clinic
Centro de Salud Urbano No.1
📍 Calle 24 S/N between Av. 110 & 115
📞 Phone: +52 984 803-1000
🌐 Website: redcompartida.qroo.gob.mx
🕘 Hours: 07:00–19:00
Services: Public medical services.
🚑 Private Hospital
Hospiten Riviera Maya
📍 Balamcanché Avenue, Playacar
📞 +52 984 803-1002
📧 rivieramaya@hospiten.com
🌐 hospiten.com
🕘 Open 24/7
Services: Emergency and general medical care.
🏥 Medical Clinic
Clínica Médica del Carmen
📍 25th Avenue between Calle 2 & Juárez
📞 +52 984 873-0885
🕘 Open 24/7
Services: Medical emergencies.
🛂 Immigration Office
Instituto Nacional de Migración (INM)
📍 Av. Constituyentes Lt. 1 Mza. 12, Col. Ejidal
📞 +52 899 922 3247
🌐 inm.gob.mx
🕘 Mon–Fri 09:00–15:00
Services: Residency, visas, migration paperwork.
🚒 Civil Protection / Fire Department
Secretaría de Protección Civil
📍 Av. Tecnológico S/N, Fracc. Villamar II
📞 +52 984 877-3050 ext. 10182
📧 secretariadeproteccioncivil@playadelcarmen.gob.mx
🌐 playadelcarmen.gob.mx
🕘 24/7
Services: Fire rescue, emergencies, disaster response.